A Managed Account is a sub-account created from within an existing Mission Control Portal account (which we call a manager account). Manager accounts have advanced control over pricing, reporting, administration, and billing functionalities of Managed Accounts:
Managed Accounts inherit pricing from their manager accounts. If your organization has a committed use agreement for lower rates, your Managed Accounts will have those rates automatically.
Pricing is hidden from Managed Accounts. Only the manager accounts that administer Managed Accounts are able to view pricing.
Managed Accounts can generate reports on their own usage, without viewing their pricing.Manager accounts can log into any one of their Managed Accounts via the portal to view that Managed Account's usage and balance, and configure that Managed Account's settings.
Manager accounts can also create an API key associated with a Managed Account, and control the Managed Account via the Telnyx API.
NOTE: Most providers and banks implement mechanisms to prevent carding attacks i.e where multiple cards are used to frequently top up managed accounts on a daily basis. This means that payment attempts can be blocked for a period of time.
These payment patterns are often construed as suspicious and as such we recommend leveraging "Rollup Billing" by using your own personal card now and again instead of using your own card regularly to top up individual management accounts.
Should you not wish to leverage "Rollup Billing" and instead use your own cards to top up individual managed account balances, we recommend avoiding multiple top ups with the same card every day. Instead, please consider topping up each balanced account with a sufficient larger balance that lasts longer, to avoid potential situations where multiple payment attempts from the same card may become temporarily blocked.
Managed Accounts are an intuitive way of administering multiple accounts and users from one unified interface. Managed Service Providers can use Managed Accounts to easily manage each of their individual customers while allowing them the freedom to log into their Managed Account and configure their communications.